Terms & Conditions


Welcome to HappyBox.com website and our applications (each our "Service"). This page (together with the documents referred to on it) tells you the terms and conditions on which our partner suppliers supply any of their products (the "Products") listed on our site to you. Please read these terms and conditions carefully before ordering any Products from our site. By accessing our site and placing an order you agreed to be bound by these terms and conditions and our terms of use policy. If you have any questions relating to these terms and conditions please contact support@HappyBox.com before you place an order. If you do not accept these terms and conditions in full please do not use our Service.


HappyBox.com is a website operated by HappyBox.com FZ-LLC ("we" or "us" or "HappyBox"), incorporated and registered in the United Arab Emirates, whose registered office is at Sharjah, United Arab Emirates. Our Company registration number is (in the process of being generated). Our Tax Registration Number (TRN) is (in the process of being generated). HappyBox is a business where the product is prepared and delivered by partner suppliers (our "Partner Suppliers"), while our Company processes the orders online.


The purpose of our Service is to provide a simple and convenient service to you, linking you to the Partner Supplier and allowing you to order Products from them. HappyBox markets Products on behalf of our Partner Suppliers and concludes orders on their behalf.


HappyBox offers an ordering and delivery service from our Partner Suppliers throughout the Middle East. Each Partner Supplier has a prescribed delivery area. This is to ensure that their Products reach your door when they are at their best. HappyBox and its Partner Suppliers reserve the right to charge a delivery fee for your order. If you order outside the delivery areas, ordering online will not be possible. We might accept orders from individuals to an area, in which we do not have a Partner Supplier and hence would have to cancel your order accordingly at no cost or liability on any party. HappyBox and its Partner Suppliers reserve the right to cancel any order for any reason. Operating hours will vary depending on local trading conditions and the availability of our Partner Suppliers. Please click on the relevant link to view the available products on our Service, and then click on your chosen products which will provide you with the option to submit your order.


When you place an order through our Service, the contract for the supply of any Product you order through us will be between you and the Partner Supplier. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your Products arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of the delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Product. HappyBox seeks to provide a quality service and will be the first contact in the event of a problem with your Product. We do monitor our Partner Suppliers very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Partner Suppliers or in respect of the Products by emailing or calling us.


All Products are subject to availability. Your Partner Supplier may offer an alternative for any Product it cannot provide you with. Please call us prior to ordering if you have any allergy or concerns about our displayed Products. HappyBox cannot guarantee that any of the Products sold by our Partner Suppliers are free of allergens or any other risks.


Our Partner Suppliers’ aim is to provide the best delivery service possible. Unfortunately, things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Product is delivered in a timely manner. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Partner Supplier at that time. You grant HappyBox’s and/or its Partner Suppliers’ agents and employees the right to enter your premises for the sole purpose of delivery and pickup of products.


Unfortunately, placed orders cannot be cancelled and require full payment.


The price of any Products will be listed on our Service. Prices exclude Value Added Tax (VAT). VAT will be shown on the checkout page before you place your order. Prices are liable to change at any time, but changes will not affect orders placed in the past, except in cases of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Products listed on our Service may be incorrectly priced. The relevant Partner Supplier will normally verify prices as part of the order process. Payment for all Products can be made by the payment method offered on the payments page on our Service. Payment is made directly to HappyBox and is subsequently passed on by HappyBox to the Partner Supplier. We are authorized by our Partner Suppliers to accept payment on their behalf and payment of the price of any Products to us will discharge your obligations to pay such price to the Partner Supplier. We may at our sole discretion charge you a payment processing fee, which will be notified to you before you complete your order.


To the extent permitted by law, HappyBox provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error- free or that defects will be corrected. Subject as provided below, neither HappyBox nor any Partner Supplier shall have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service or the service and/or product of our Partner Suppliers. In the event that HappyBox or the Partner Supplier is found to be liable to you our total aggregate liability is limited to the purchase price of the Products you have paid for in your order. This does not include or limit in any way HappyBox’s or any Partner Supplier's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. You are responsible for all city, county or other permits or licenses required to use our and our Partner Suppliers’ products and services, especially for orders containing Restricted Products or Services.

HappyBox and its Partner Suppliers do not encourage the use of such products without sufficient training and permits and in areas not designated for the use of such products. Our Partner Suppliers will solely deliver these products to your location without initiating nor encouraging the use of these products. Educate yourself about the legal requirements, safety regulations and insurance needs before using the delivered

ASSUMPTION OF THE RISKS AND RELEASE. You recognize that there are certain inherent risks associated with the above described activity concerning Restricted Products and Services and you assume full responsibility for personal injury to yourself and (if applicable) your family members, guests, and other people in your vicinity, and further release and discharge by HappyBox and its Partner Suppliers for injury, loss or damage arising out of your or your family’s, guests’, invitees’, agents’, or associates’ use of HappyBox’s and/or its Partner Suppliers’ Products and Services, especially the Restricted Products and Services, whether caused by the fault of yourself or others. You agree to indemnify and defend by HappyBox and its Partner Suppliers against all claims, causes of action, damages, judgements, costs, or expenses, including attorney fees and other litigation costs, which may in any way arise. You agree and acknowledge that you are under no pressure or duress to agree to this agreement and that you have been given a reasonable opportunity to review it before agreeing. You further agree and acknowledge that you are free to have your own legal counsel review this agreement if you so desire.


No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion, civil commotion, earthquake, public disaster, strike, labor dispute or unrest, accident, breakdown of electrical or other equipment, riot, war, insurrection, civil unrest. For the avoidance of doubt, nothing in clause 11 shall excuse the Customer from any payment obligations under this Agreement.


Neither you, HappyBox nor the Partner Supplier shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion, civil commotion, earthquake, public disaster, strike, labor dispute or unrest, accident, breakdown of electrical or other equipment, riot, war, insurrection, civil unrest.


If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.


These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.


HappyBox may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.


The Dubai (an Emirate in the United Arab Emirates) courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Dubai.

United Arab of Emirates is our country of domicile and the governing law is the local law.

We accept both Visa and Master Card and will accept the following currency: AED.

We will not trade with or provide any services to OFAC and sanctioned countries.

Customers using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of his account

Thomas B G Fruits & Vegetables Trading LLC maintains the www.happybox.com Website ("Site")